Refund Policy

At GoKimDiam Hardware Shop, we are dedicated to providing quality products and exceptional service to our customers. We understand that sometimes a product may not be the perfect fit for your needs.

To ensure a seamless shopping experience, we offer a 7-days in-store exchange policy for most of our hardware products. We also acknowledge that unique situations may arise, and we are open to considering exchanges on a case-by-case basis. Please take note of the following guidelines for exchanges:

1. Eligible Products: Our exchange policy applies to all non-special order products, excluding custom-made paints or those explicitly marked as non-exchangeable.

2. Exchange Period: You have a 7-day window from the original purchase date to initiate an exchange. However, we are willing to consider exchanges on a case-by-case basis beyond this period if warranted by special circumstances.

3. Condition of the Product: The product you wish to exchange must be in its original condition, unused, and accompanied by all original packaging, accessories, and manuals. Damaged or heavily worn items may not be eligible for exchange.

4. Proof of Purchase: To initiate an exchange, you must present a valid receipt or proof of purchase, indicating the item's purchase from our store.

5. Reason for Exchange: We value your feedback, and while it is not mandatory, we appreciate knowing the reason for the exchange as it helps us improve our products and services.

6. Exchange Procedure: To begin the exchange process, please visit our store during business hours and approach our helpful staff. They will assist you in the exchange process and help you find a suitable replacement product.

7. Exchange Options: You can exchange the product with any other hardware item of the same value, or you may choose to pay the difference if the new item's price exceeds the original purchase.

8. Non-Exchangeable Products: Certain hardware products, such as custom-made paints or items explicitly labeled as non-exchangeable, cannot be exchanged for safety and quality reasons.

9. Case-by-Case Basis: We understand that each situation is unique, and there may be circumstances where exceptions to the standard policy are necessary. If you believe your situation requires special consideration, kindly discuss it with our staff, and we will do our best to find a satisfactory solution.

10. Statutory Rights: This exchange policy complements your statutory rights as a consumer and does not affect your rights under applicable laws and regulations.

11. Additional Information: For any inquiries or further information regarding our exchange policy or any hardware-related queries, feel free to contact our knowledgeable customer support team.

At GoKimDiam Hardware Shop, we aim to ensure your complete satisfaction with your purchases. We hope this exchange policy provides you with the assurance and confidence you need for a smooth and successful shopping experience with us.

Note: This return policy is subject to revision and may be updated periodically. For the most current version of our exchange policy, please refer to our website or inquire in-store.